Hospitality · AI assistant

Villa Levante

A multilingual AI assistant that responds to guests 24/7 and turns enquiries into direct bookings.

Sector
Hospitality
Role
Design + full-stack development
Type
AI assistant · Web
Status
Demo project · live prototype
villa-levante-demo.vercel.app
Villa Levante · A multilingual AI assistant that responds to guests 24/7 and turns enquiries into direct bookings.
The context

A property receiving guests from around the world, at every hour of the day.

Enquiries arrive in multiple languages and outside office hours; every late response is a booking that risks shifting to an OTA, along with its commission. Staff spend hours on repetitive questions (availability, services, directions), taking time away from real hospitality.

The goal: respond immediately, in any language, and bring the booking back to the direct channel.

The solution · two-sided lever

Cut costs and increase direct revenue at the same time.

Cost side

Fewer hours, no opening times

The assistant handles recurring questions autonomously, in any language, 24 hours a day. Staff step in only when it genuinely matters.

  • Instant responses day and night
  • Native multilingual, no translators needed
  • Hours freed from repetitive enquiries
Revenue side

More direct bookings

By responding promptly and well, the assistant guides the guest to book on the direct channel, reducing OTA dependency and their commissions.

  • Guided direct conversion
  • More direct bookings, fewer portal commissions
  • Guest relationship from first contact
24/7
Request coverage, every time zone, every language.
Direct
Bookings that bypass the portals.
hrs/week
Staff time returned to real hospitality.
Stack

Built to last and integrate.

A conversational assistant connected to real property data, on a lightweight and fast web infrastructure. No dependency on closed platforms: everything stays yours.

Conversational LLMRAG on property dataMultilingualNext.jsVercel AI SDKSupabase
Live demo

Try the working prototype.

This is a functional prototype (not a real hotel). It lets you see concretely how the assistant works, how it responds, how it guides the guest.

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